Terms of Service for InboxHub

1. The service

InboxHub is a multi-channel inbox for customer communication. Optional AI features help draft or send replies and, if you connect a calendar, book appointments. PaluHub provides software and hosting; you remain responsible for your business communications, content, and compliance with platform rules (TikTok, Meta, Google, Microsoft, etc.).

2. Permitted use

You may use InboxHub only for lawful customer service and business messaging. You must not use the service to:

• Send spam, unsolicited bulk messages, or deceptive content on TikTok, WhatsApp, Instagram, Facebook, email, or any connected channel.
• Harass, threaten, or exploit individuals, or distribute illegal content.
• Violate TikTok, Meta, Google, Microsoft, or other platform policies, or attempt to bypass API rate limits or security controls.
• Probe, scrape, or attack the service infrastructure.

3. AI disclaimer (important)

InboxHub is not responsible for responses or appointments generated by artificial intelligence. AI outputs may be inaccurate, incomplete, or inappropriate. You are solely responsible for supervising, reviewing, correcting, approving, or disabling automations (including calendar bookings) before and after they reach customers.

You should maintain human oversight for sensitive topics (legal, medical, financial, or safety-critical matters).

4. Calendars

If you connect Google Calendar (or, when available, Microsoft 365 / Outlook), you authorize InboxHub to read and write events according to the OAuth permissions you grant, solely to schedule or update appointments related to your conversations. You are responsible for the calendars you connect and for the consents of people invited to those events.

5. Intellectual property and non-affiliation

InboxHub, PaluHub branding, and our software are owned by PaluHub or its licensors. TikTok, Meta, WhatsApp, Instagram, Google, Microsoft, OpenAI, Anthropic, and other marks belong to their respective owners.

InboxHub is an independent tool. It is not an official TikTok, Meta, Google, or Microsoft product. We integrate using official APIs under your authorized credentials and permissions.

6. Your content and channels

You retain rights to your business content. You grant us a limited license to host, process, and transmit that content solely to operate InboxHub and optional AI features. You represent that you have the rights and consents needed to connect each channel or calendar and process end-user messages.

7. Service limits and availability

We strive for reliable uptime but do not guarantee uninterrupted service. Third-party APIs (for example TikTok, WhatsApp, or Google Calendar) may degrade, change, or become unavailable. Scheduled maintenance of InboxHub may temporarily interrupt features.

We are not liable for outages, policy changes, or rate limits imposed by third-party platforms outside our reasonable control.

8. Billing

Paid plans and AI message packs are billed according to your order and the pricing communicated by PaluHub. Bank-transfer plans activate after confirmation by PaluHub. Unused prepaid message packs remain available as described in product documentation until consumed.

9. Suspension and termination

We may suspend or terminate access for policy violations, non-payment, or security risk. You may stop using the service and request account closure. Data deletion requests are handled as described in our Data Deletion Instructions and Privacy Policy.

10. Limitation of liability

To the maximum extent permitted by law, PaluHub is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from use of InboxHub, AI outputs, or calendar events. Our aggregate liability for claims relating to the service is limited to the fees you paid to PaluHub for the service in the three (3) months before the claim.

11. Contact

Questions about these Terms: [email protected]. Sales: [email protected].