Data Deletion Instructions for InboxHub

1. Disconnect a channel from InboxHub

Workspace admins can remove channel access so InboxHub no longer receives new messages from that channel:

• Sign in to InboxHub (https://inbox.paluhub.com).
• Open Settings → Inboxes (or the equivalent Channels / Inboxes section).
• Select the TikTok, WhatsApp, Instagram, Facebook, or other connected inbox.
• Disconnect, revoke, or delete the inbox / channel connection as shown in the UI.
• Optionally, also revoke InboxHub access from the TikTok or Meta developer / business settings for your account or Page.

2. Disconnect the calendar

If you connected Google Calendar (or, when available, Microsoft 365 / Outlook):

• Disconnect the calendar integration in InboxHub so we stop reading or creating events.
• Also revoke access in your Google Account (Google Account → Security → Third-party apps) or, when the integration exists, in Microsoft.
• Events already created in Google or Microsoft are not deleted automatically; delete them there or include that scope in the email in section 3.

3. Request deletion of stored data

Disconnecting a channel or calendar stops new sync but may leave historical data in InboxHub. To request deletion of your data from PaluHub databases, email [email protected] with:

• Subject line: Data deletion request
• The email associated with your InboxHub account
• Organization / workspace name
• Channel(s) or calendar involved (e.g. TikTok, WhatsApp, Google Calendar) and any identifiers you have
• Whether you want full account deletion or only a specific channel or integration’s history

4. What we delete

After we verify your request, we delete or anonymize applicable data within thirty (30) days, including where feasible:

• Conversation messages and attachments stored for the requested scope
• Contact records primarily associated with the disconnected channel (when not shared with other active channels)
• OAuth tokens and credentials for the disconnected channel or calendar
• AI-related logs tied to those conversations or bookings, subject to short-lived operational backups

5. Timing

We aim to confirm receipt within a few business days and complete deletion within thirty (30) days of a verified request, unless a longer period is required by law or ongoing dispute resolution.

6. Automated platform callbacks

Some platforms offer an automated data-deletion callback when a user removes an app. InboxHub may add automated callback endpoints in the future. Until then, use the disconnect steps and email process above.

7. Contact

Data deletion and privacy: [email protected].